Customer Service Associate

We are currently seeking individuals to join our team as the Customer Service Associate. We have the opportunity to work with the industry’s telecommunication giants and help expand their business while assisting our local communities. We have seen such tremendous growth over this past year that we are now looking to expand our team to keep up with our client’s demands. 

We seek individuals who can bring a strong work ethic, a will to succeed, and a determination never to give up to our Customer Service Associate team. Our Customer Service Associate team does a miraculous job at bringing our client’s brand stories to life. Without our team’s innovative strategies, determination to stand out against competitors, and camaraderie, we would not be where we are today. So put your creativity, drive, and expertise to the test by joining our Sales team TODAY!

Responsibilities of the Customer Service Associate:

• Train closely with experienced Sales Managers to gain a thorough understanding of the Sales Representative role, Including: managing territory, sales tactics, interacting with customers, upselling products, and overturning objections while enhancing the customer experience
• Develop a thorough understanding of our client’s needs and wants by attending sales meetings and client brand webinars
• Keep client sales and customer acquisition goals in mind when interacting with consumers to ensure all necessary standards are being met or exceed individually as well as a team
• Follow all CDC guidelines when working with consumers and make sure to maintain a professional demeanor at all times
• Answer all consumer questions and ease all concerns according to client compliance guidelines
• Close and complete sales for consumers who are looking to purchase products and services
• Become an expert on all client product and service knowledge to overturn objections and negotiate new contracts
• Participate in daily and weekly promotions & sales campaign meetings, contributing feedback and new ideas on how to improve the client and sales processes

What’s Next for the Customer Service Associate?

We are not looking for our Customer Service Associate to stay stagnant; we are looking to provide continued teaching and development so that this individual can advance into a role of teaching and mentoring others. There is no ceiling at our company. We take immense pride in the career longevity we provide every one of our employees. Our Management staff supports all of our entry-level employee’s initiatives to grow their professional careers which is why we provide individualized training unique to your career ambitions.

Requirements of the Customer Service Associate:

• Bachelor’s degree in Business, Communications, or other relevant fields
• Minimum of 3-5 years of experience working in promotions, sales, client-facing, communications, or other related fields
• Must be able to work in a team setting and contribute a positive attitude and team spirit
• Must possess strong communication skills to not only be able to communicate with consumers but also within our company
• Someone with a drive to succeed and a competitive nature not only with others but with themselves as well

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