Customer Service Associate

About Exela

Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace.

Exela is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or protected veteran status.

EOE/Minorities/Females/Veterans/Disabled

Job Description

Job Summary

Serves customers by providing product and service information; resolving product and service problems.

Essential Functions and Responsibilities

1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.

2. Opens customer accounts by recording account information.

3. Maintains customer records by updating account information.

4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

5. Maintains financial accounts by processing customer adjustments.

6. Recommends potential products or services to management by collecting customer information and analyzing customer needs.

7. Prepares product or service reports by collecting and analyzing customer information.

8. Contributes to team effort by accomplishing related results as needed.

Key Skills• Persuasive communication skills necessary to collect essential information, answer questions, and direct callers to appropriate personnel in a professional and courteous manner• Developed interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas and government agencies as required• Planning and organizational skills necessary to coordinate workload around complex, multiple assignments• Intermediate knowledge of computerized applications, for example, word processing, spreadsheet, database, and presentation software• The ablity to communicate information effectively in writing and vebrally

Minimum Qualifications• High School Diploma or GED• 1 year experience in customer service or call center environment

Additional Desired Qualifications• Bilingual (Spanish / English)

Physical Requirements

Physical demands with activity or condition requiring a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or adding machine. Physical demands may include walking, carrying, reaching, standing, and stooping. May require occasional lifting/lowering, pushing, or pulling up to 25 lbs.