Customer Service Associate Representative - Freedom Fertility

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Associate Representative - Freedom Fertility in United States.

This role is centered on delivering compassionate, detail-oriented support to patients navigating fertility treatment journeys. You will serve as a key point of contact, handling inbound calls with empathy while helping individuals manage sensitive medical, insurance, and medication-related needs. The position requires a strong balance of emotional intelligence and operational accuracy, as you coordinate closely with patients, physicians, and internal teams. You will play an essential role in ensuring timely follow-up, seamless coordination of care, and accurate data entry across multiple systems. This is a mission-driven customer service environment where every interaction directly supports patients working toward building their families. The role is fast-paced, highly collaborative, and deeply human-focused. It is ideal for individuals who thrive in supportive, service-oriented environments.

• Handle inbound patient calls with empathy, professionalism, and active listening to understand fertility-related needs and concerns.
• Coordinate with physicians and internal teams to support fertility treatment plans, medication workflows, and patient care processes.
• Accurately collect, verify, and enter patient information including insurance, shipping, and payment details across multiple systems.
• Ensure consistent follow-up on customer inquiries and issues to maintain a high-quality, end-to-end patient experience.
• Escalate complex cases or claims to specialized teams when additional review or intervention is required.
• Maintain strong attention to detail while multitasking across platforms and managing high volumes of patient interactions.
• Support operational efficiency by ensuring accurate documentation and timely completion of tasks.

Requirements:

• High school diploma or GED required.
• Previous customer service experience with strong communication and problem-solving skills.
• Highly empathetic, patient-focused mindset with the ability to handle sensitive conversations professionally.
• Strong organizational and time management skills in a fast-paced, multi-tasking environment.
• Ability to navigate multiple systems simultaneously while maintaining accuracy and efficiency.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and general computer literacy.
• Strong interpersonal skills, positive attitude, and ability to work collaboratively in a team environment.
• Comfort working in a remote setup with reliable high-speed internet connection.

Benefits:

• Hourly pay range: $17.75 – $19.00 USD, depending on experience and location.
• Eligibility for annual bonus program.
• Health coverage starting on day one, including medical, dental, and vision insurance.
• Paid time off, holiday pay, and overtime compensation.
• 401(k) retirement savings plan with company match.
• Tuition reimbursement and learning support programs.
• Life insurance and behavioral health support programs.
• Inclusive, supportive, and mission-driven work culture focused on patient impact.