Customer Service Associate

About Exela

Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Job Description

Job Summary:

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.• Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.• Create inventory, service, and supply orders and returns.• Document information in all logs and reports with keen attention to detail.• Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.• Daily interaction with Customers, Service Technicians, Managers, and vendors.• Facilitate any shared e-mail boxes.• Perform other tasks as assigned and participate in cross-training• Adhere to all safety procedures

SKILLS AND REQUIREMENTS:• High school diploma or equivalent (GED) preferred• Minimum of 1-year customer service related experience• Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment• Ability to interface with end-user in a professional manner, sense of urgency• Excellent communication skills both verbal and written (telephone)• Ability to effectively work individually or in a team environment• Competency in performing multiple functional tasks• Ability to meet employer's attendance policy• Lifting up to 50 pounds• Standing for long periods of time• Significant walking• Valid driver's license with a good driving record• Willingness to submit to a pre-employment drug screening and criminal background

Job Type:

Full-time

Schedule:• 7-hour shift

Education:• High school or equivalent (Preferred)

Experience:• Customer Service: 1 year (Preferred)• Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area