Customer Service Associate

About Exela

Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally, we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability, or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Job Description

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

DUTIES AND RESPONSIBILITIES:

• Perform any and all duties as assigned by management to include; print and mail services, intelligent locker services, and other office services.
• Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner.
• Ensures adherence to company policies and guidelines, safety & security procedures.
• Create a positive atmosphere of professionalism and support.
• Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
• Position may require individuals to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients.
• Understands basic information on core service/solutions offerings and effectively with Manager - Client Services.

SKILLS AND REQUIREMENT:

• Customer Service Experience helpful
• Excellent planning, prioritization and organizational skills
• Experience in high volume/fast paced environment helpful
• Computer proficiency in email environments, MS Word/Excel or similar programs
• High School Diploma required
• Lifting up to a maximum of 50 lbs. or the maximum allowed by current State law with or without accommodations
• Ability to stand, sit and/or walk for long periods of time with or without accommodations

Qualifications:

• High school or equivalent (Preferred)
• Leadership: 1 year (Preferred)

Schedule:

• 7-hour shift

" The pay rate for this position is $24 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. "