Customer Service Associate (Bilingual Japanese/English) Hybrid

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

Reporting to the Manager of the Japanese Customer Service Unit Operational Support Team, the Customer Service Associate is responsible for providing extraordinary customer service to the Japanese deposit customer of the bank. Resolve problems, answer questions, handle transaction, arrange for special requests, and make decisions under assigned authority. Provide a high level of responsiveness when working with clients and account officers/sales officers regarding a customer relationship. Analyze data and make recommendation as to exposure and possible risk to the bank on existing accounts, wire transfers, book transfers, overdraft conditions and uncollected funds usage.

Note: Must be able to work the 3rd shift with the hours of2:30pm - 11:00 pm.

This is a hybrid position, and the office is in Brea, CA. A member of our recruitment team will discuss schedule with you in more details.

Major Responsibilities:

• Handle requests from customers for deposit related activities such as the opening of new time deposits, wire transfers investigation, stop payments, issuance of cashier's checks, foreign drafts and problem resolution.
• Respond to customer inquiries regarding deposit products, account analysis, service charges, and cash management services.
• Review credit report, gather information, recommend items to be returned or paid and inform account officers of any Over Draft, Non Sufficient Funds or UCF situation. Contact customers in accordance with request as needed.
• Resolve routine problems of limited scope and complexity following established policies and procedures. Coordinate with various internal bank departments in the identification and resolution of operational issues.

The right candidate will have:

• Work schedule is 2:30 pm to 11:00 pm
• Bilingual skills required: Japanese and English (Business level Japanese) (verbal and written) and use their interpersonal skills in bothEnglish and Japanese.
• 1+ year of demonstrated business experience and knowledge experience with customer service
• Excellent communication skills required
• Attention to detail
• Able to work independently with maximum efficiency
• Ability to prioritize and organize multiple tasks with excellent follow up
• Flexibility and willingness to work any schedule
• PC knowledge (Microsoft Office Suite)
• High School diploma or equivalent

Prefer previous experience in a banking or financial call center environment.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

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