Customer Service Associate (Contract)

Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.

Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.

Office location: Sisli, Istanbul

What You’ll Do:

• Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
• Support frontline CS operation teams to ensure operational excellence and excellent customer service.
• Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
• Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
• Complete ad-hoc assignments from CX Functional team.
• Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)

Requirements:

• Advanced skill in Excel & PowerPoint
• Good Communication Skills in both Turkish and basic communication in English