CUSTOMER SERVICE ASSOCIATE IV

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

As a TE Customer Service Associate, a typical day may include:• Key point contact/liaison for Customers within assigned territory• Oversee Customer Order Fulfillment within the order to cash process• Provide pricing and availability of material to customers• Provide availability of material• Process orders at entry as needed and any required changes• Provide product data information to customers• Work with TE employees to resolve delivery issues• Expedite and Escalate orders as needed• Process complaints as needed• Process and coordinate returns as needed• Resolve customer billing issues/residuals as needed• Process billing adjustments as needed• Work collaboratively with key internal departments to address customer issues• Capture sales opportunities utilizing TE resources• Provide support to Sales Managers• Collaborate with planning, pricing and operations to meet customer needs• Identify opportunities to drive solutions and continuous improvements• Build and maintain strong business relationships with customers• Identify, investigate and resolve customer issues in a timely manner• Assist Distributors and Reps with customer inquiries as needed

What your background should look like:
• Associates degree or equivalent work experience (additional 3-4 years' experience)• 3-4 years of relevant experience• Microsoft Word, Excel, PowerPoint• Analytical Skills• SAP or MfgPro Experience

Competencies

Values: Integrity, Accountability, Teamwork, Innovation

COMPENSATION• Competitive base salary commensurate with experience: $xxx - xxx (subject to change dependent on physical location)• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets