CUSTOMER SERVICE ASSOCIATE-Remote

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Customer Care Job Description

TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today's increasingly connected world. We collaborate with engineers to transform their concepts into creations - redefining what's possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS - www.TE.com.

Responsibilities:• The Customer Care Team for the Data and Devices Business Unit has a vision of winning in the market with a passionate organization that delivers unique solutions to our Customers when we promise, every time. We are seeking team members to help us make this vision a reality. In this exciting role, you will be responsible for establishing and maintaining strong business relationships with key accounts, providing total Customer satisfaction and contributing to an increase in sales.• Builds and maintains strong business relationships with Customers to drive an Exceptional Customer Experience• Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales• Presents TE products, services, and capabilities to best meet the needs of the Customer• Responds professionally and timely to inquiries from TE's key accounts via multiple methods (phone, email, fax, meetings, etc.)• Independently, or as a team member, investigates and resolves Customer issues - delivery, price, quality, product and tooling information, etc.- in a timely fashion• Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels• Works with assigned Global Account Manager to execute the account plan• Remains actively involved ensuring On-Time Delivery, Billing, and Customer Experience Management• Performs statistical analysis relating to product, bookings, billings, opportunities and Customer profiles• Processes customer return material authorization requests and changes to those requests according to established department policies and procedures.• Initiate and facilitate meetings with internal points of contact to proactively identify issues and/or drive process improvements for said Customer. • Focused effort on strengthening customer relationships by acting as a liaison between Customer Service and any internal points of contact.

What your background should look like:

Qualifications:• Working knowledge of SAP required• Bachelor's Degree in related field preferred• 3 to 5 years customer service experience required• Demonstrated, excellent communicator (verbal, written, spoken) with exceptional listening skills• Demonstrated ability to work as a member of an account team to identify new opportunities• Demonstrated ability to take ownership of, and maintain progress on, multiple tasks• Demonstrated adaptability to changing priorities, strategies, and business conditions• Advanced knowledge of Microsoft Office Suite

Competencies

Values: Integrity, Accountability, Teamwork, Innovation

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

COMPENSATION• Competitive base salary commensurate with experience: $36700-45900(subject to change dependent on physical location)• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Location: