Customer Service Associate Specialist

Job Description

Job Description• Demonstrates a strong attention to and focus on details and processes• Demonstrates the ability to learn business process and operational guidelines equipment and systems applying training adhering to business processes and operational guidelines working accurately and independently• Strong analytical skills to identify and fix errors prior to processing• Complete and work on multiple projects at one time with accuracy• Utilize databases, excel and google spreadsheets and forms• Strong computer skills using Google, Excel, Word, Access, and client specific software.• Demonstrate flexibility in a high volume, production environment.• Able to shift between tasks at direction of leadership as business needs dictate.• Adhere to all safety procedures• Willing to work a variable schedule of 28 to 55+ hours weekly• Take direction from supervisor or site manager• Lift large bundles of mail, overnight packages and shipments of paper up to 55 lbs.• Handle time-sensitive material, confidential, and urgent packages in accordance with privacy protection policies.

Develop Team Rapport:• Keep my teammates and team lead well informed about progress, status, and outcomes• Communicate in a clear, concise professional and articulate manner-verbally and in written form• Actively listen and confirm my understanding by asking appropriate questions• Arrive promptly, dress in attire consistent with corporate dress code• Minimize outside distractions and personal technology during work hours• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude• Take Responsibility for own work• Manage day effectively by reaching out for work in other trained areas when available

Job Requirements:• Ability to work 55+ hours per week• Ability to be available to begin work as early as 6:30am• Ability to be available to work until all daily work is completed• Minimum of 6 months customer service related experience a plus• High school diploma or equivalent (GED) required• 40 wpm or higher on computer typing skills based off computer testing• Ability to communicate professionally both verbally and written with customers and company personnel required• Computer proficiency in email environments, MS Word, Excel, Adobe PDF, and general automated office processes required• Ability to handle multiple projects simultaneously• Strong organizational and administrative skills preferred• Strong attention to details in a repetitive manner• Handling up to a maximum of 55 pounds with or without accommodations• Ability to walk, sit, stand or sit for long periods (possibly entire shift)• Ability to adhere to employee attendance policy