Customer Service Coordinator – 2nd Shift

About the role: As part of our 2nd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service team in the industry, receiving and making phone calls to make sure shipments are being picked-up and delivered while helping resolve any problems that occur. What’s in it for you: • Compensation starting at $17.50/hour + $2.50 shift differential • Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match • Up to $5,000/year in tuition reimbursement • Personalized career path with 75% of leadership promoted from within • We win wherever we go - Voted aFortune 100 Best Companies to Work for (2023)andForbes America’s Best Employers (2022) What you’ll be doing: • Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule • Help resolve shipping issues with a high sense of urgency and professionalism • Document and manage all tasks in our internal systems • Provide updates and communicate directly with the internal sales and support teams What you need: • A passion for customer service • The desire to be a part of TQL while contributing to our continued growth • Hall of fame work ethic with a history of excellent attendance • Ability to take ownership of responsibilities and see tasks through completion • Excellent communication, organization and problem-solving skills Where you'll be:6010 Exchange Parkway, San Antonio, Texas 78238