Customer Service Coordinator

The Customer Service Coordinator interfaces with internal and external partners including customers, project managers, manufacturers, and sales to handle a variety of customer service functions. The Customer Service Coordinator works as an important part of the Operations team by providing exceptional customer experience.

Key Responsibilities:

• Responsible for addressing daily customer inquiries and demonstrate a responsive and problem-solving approach to all situations.
• Responsible for the managing the entire life cycle of customer POs from order entry to shipment.
• Actively collaborates and consults with internal functions to provide an optimal solution to customer issues.
• Be creative and take an out of the box approach for taking appropriate action to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Maintain relationships and be the first point of contact for the assigned customers and internal functions including, Sales, Planning and Project Management teams.
• Suggest opportunities to streamline or automate procedures related to assigned activities and functions for driving efficiencies within the Customer Service space.
• Answer phones and Front Desk Duty, as needed.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Service and detailed oriented and able to resolve customer grievances.
• Knowledge of food and beverage, manufacturing industries is a plus
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Working knowledge of Microsoft Dynamics NAV or equivalent ERP system is preferred.
• Knowledge of SharePoint and Wrike is desired

Education and Experience:

• Bachelor’s degree required
• 2–3-year Customer service experience required.

Why Imbibe?

Imbibe is the leading innovator in the beverage industry – we set the standard! Our clients benefit from our holistic approach to product development where we engineer every beverage from the bottom up. We design custom components, such as ingredient blends, flavors and finished beverages for every project. Imbibe combines a powerful synergy of innovation, technical expertise and dedication to ensure our clients never settle for anything but the best. To learn more about us, check out our website at www.imbibeinc.com.