Customer Service Coordinator

Description

Position at Swift Transportation

Accelerate your Career!

Schedule: Nights - Weekdays/Weekends.

Compensation: $18-22 depending on experience and qualifications

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

Job Responsibilities: What you will do

Identifies and implements opportunities to enhance the service levels of Swift's high profiles / JIT customers by performing planning ,customers service and JIT freight recovery during extended coverage hours.

• Manage multiple (one or more) JIT/high exposure accounts and have the skill set necessary to meet customer expectations.
• Analyze and identify potential late and at risk deliveries and facilitate creative resolutions for problems discovered on all load issues in order to meet or exceed customer's expectations.
• Be aware of the system wide balance/imbalance within the Swift network to book freight accordingly.
• Commit to and receive detailed customer load information by telephone fax or electronic tendering, and input information into the system accurately to ensure system integrity.
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur.

Copy and paste URL into browser to view full description: https://swifttrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=2631

Qualifications: What you need to bring

• 3+ years of operational and/or customer service experience required.
• Previous experience with AS400 preferred.
• Experience in transportation industry preferred.
• Associates degree or equivalent combination of education and/or experience required.
• Must be able to work in a fast-paced environment.
• Must possess excellent communication skills.
• Must have strong attention to detail.
• Must possess good organizational skills.

What we offer:

• Competitive starting salary commensurate with experience.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan
  • Debt Free Colleges or Tuition Assistance Programs

SW123

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.