Customer Service Coordinator (Atlanta/Alpharetta, GA, St Louis, MO or Lowell, MA)

General Information

Ref #:

20230032887

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Lowell - Massachusetts - United States, St. Louis - Missouri - United States

Description & Qualifications

Description

UKG Global Support seeks a Customer Service Coordinator that will be the liaison between our Global Support team and our customers. The successful candidate will deliver a world class customer experience, have outstanding communication skills, and exemplify a passion for assisting our customers and colleagues to promote a world class customer experience and culture.

• Answer incoming calls with enthusiasm and confidence• Case / ticket creation and dispatch to proper queue• Maintain high-level knowledge of extensive UKG product suite• Confirm and/or update our customer's contact information• Monitor customer self-ticket creation queue• Reach out to on-call technicians for urgent customer issues• Adhere to standard operating procedures and policies• Assigned project work as necessary

Hours: 8am-5pm or 9am-6pm ET

Qualifications

Qualifications: • 1-2 years of customer service coordinator experience• Strong verbal and written communication skills with demonstrated ability to communicate effectively• Exceptional organizational, time-management and planning skills with a strong attention to detail necessary • Ability to provide exceptional customer service required • Experience in handling difficult or sensitive customer situations in a professional manner• Ability to work overtime, weekends and holidays is preferred

#LI-HYBRID

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].