Customer Service | Customer Success Associate

DocJuris is looking for an experienced Customer Service Associate! DocJuris is an AI platform that delivers joy to legal, procurement, and sales teams by cutting contract cycle times and increasing consistency.

We provide all our team members with a flexible remote-first work environment while being part of a diverse and empathetic team.

If you're excited about teaching and supporting customers and having a direct, immediate impact on your first day at a growing company, DocJuris is the place for you.

NOTE: We will invite pre-interview candidates to submit a video, ranging from 30 seconds to 3 minutes in length, in which you teach us something. This can be shared via loom, direct upload, or private Youtube link. 

What does a Customer Service | Customer Success Associate do at DocJuris?

• Experience: 3-5 years of direct customer success experience with SOFTWARE businesses
• Teach: Ability to teach customers how to use our software 
• Technology skills: You’ve got to be a fast learner and adept at adopting new technologies and workflows for yourself and others
• Analytical Skills: ability to analyze customer data to improve customer experience and improve processes
• Project management skills: adept at organizing a critical path for customers, ensuring timely and successful delivery of software solutions
• Client-centric: excellent at building and maintaining client relationships, acting as a bridge between them and the product
• Self-sufficient: attentive to detail and ability to deliver results in an efficient workflow in a remote work environment
• Adaptive: not afraid to go outside the box with their career and make the most of the opportunities that come with it

Key Duties / Responsibilities

• Develop a deep understanding of the DocJuris software application and value-proposition
• Work with new and existing customers to ensure that they joyfully derive value from the platform
• Manage the post-sale lifecycle of a customer from onboarding to renewal
• Organize touchpoints and manage meetings with the DocJuris business teams
• Proactively train users on product usage, ensuring they fully understand and can leverage the product’s capabilities
• Organize customer feedback and advocate for it with actionable next steps
• Identify opportunities to expand accounts 

Bonus Points

• Experience with contracts
• Experience with Salesforce and Monday
• Firm understanding of customer success metrics
• Experience working with legal, sales, and procurement professionals
• Data-oriented, organized, and tenacious, and can effectively collaborate with a team

What we offer:

• Flexible, remote-first work environment
• Health plans and 401k with matching company contributions for full-time employees with no waiting period
• Unlimited PTO for all employees
• Company-paid conferences
• The most up-to-date technology and tools needed to excel at your job