Customer Service Director

Overview:

This position will be a working leader in a business team that serves as the liaison for all Oil Customer Service teams. The Customer Service Director will ensure the teams have the resources and defined strategy they need to create a world class customer experience. Bunge's Customer Service team is not a call center, so the Customer Service Director will lead the charge to exceed customer expectations through utilizing best in class processes and technologies.

This role will be based out of Chesterfield, Missouri.

Core Functions:

• Define and oversee the strategy of the oil Customer Service department while working across multiple business channels
• Facilitate an open line of communication with the business channels to ensure a consistent, streamlined customer experience
• Design, maintain and implement effective & efficient business processes and polices utilizing their subject matter expertise in Customer Service
• Develop and implement new strategies for change, focusing on improving the communication, timing, and impact to the customer's experience.
• Collaborate with cross functional leaders and internal stakeholders to support the business transformation (Sales, Pricing, Operations)
• Lead a team of Customer Service representatives who manage customer issues during off peak hours
• Lead the Customer Service Trainer(s) and oversee the training process for all of the Customer Service departments within the oil organization
• Establishes improved avenues of customer interaction and communication, utilizing existing or assisting on the development of new technology, programs, processes, and reporting to further advance the customer digital experience
• Measure data insights on the customer success models/strategies and the impact on enhancing the customers' experience. And, based on the insights, identify potential concerns and deliver respective solutions.
• Lead and manage miscellaneous projects and tasks
• Travel as necessary to Bunge facilities and customer meetings

Skills/Experience Requirements:

• Bachelor's degree in Business or related field required, Master's degree a plus
• Strong background in running operational teams with experience in implementing processes and programs that create a high performing team.
• Minimum of 10 years' experience with demonstrated knowledge on developing, implementing, and executing successful customer experience strategies that align with the company's strategic goals.
• Exceptional communication skills including verbal, written, listening and presentation skills required
• Strong ability to think critically and creatively as well as display high levels of problem- solving skills
• Proven change management skills including people, processes, systems, and performance measurements
• Strong analytical experience, ability to interpret data insights

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled