Customer Service Executive

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Air Import Job-Specific Tasks and Duties

Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

This section lists job-specific tasks and duties that are completed on a regular basis by the employee This list may be edited to the specific job role.

• Log & Prepare File For Import
• Bookings
• Proactive Customer & Network communication
• Receive Documents
• Process shipments
• Monitor shipments
• Invoicing
• AR, BNP & AJAX
• Retention
• Contribution Business development (Free hand Biz, Retention, Network and local sales)

Qualifications

Any degree preffered

Additional Information

Reporting Structure:

This position reports to

• Air Import Manager

Job Location: Chennai