Customer Service Executive

Job Description:

• Attend to incoming calls
• Process Quotations, Sales Orders, Invoices
• Check payment status and Update in system
• Update Customers on delivery schedule and any revisions thereof
• Ensure all Orders are acknowledged and executed in a timely manner
• Provide accurate and complete information (Sales Orders / Shipping Documents) to Customers and ensure these are valid
• Process rejects on quotations or shipments to/by Customers
• Meet on-time delivery as per delivery commitment
• Keep good records of customer interactions, customer accounts including maintain good filing system
• Handle Customer complaints, provide appropriate solutions and / alternatives within time limits, follow up actions to ensure issues are resolved
• Prepare and Update reports
• Attend meeting when required
• Any other tasks as assigned

Requirements and Skills

• Diploma in Supply Chain/Business/Production/ Manufacturing
• Minimum 2 years-experience in Customer Service or Planning or Buying
• Knowledge and experience in MS Office and ERP system preferred
• Able to communicate and write well
• Able to think fast and is solution-oriented
• Must be a Team Player
• Ability to multi-task, prioritize and manage time effectively