Customer Service Executive

Job Responsibilities:

- Provide full spectrum of customer service support to merchants and key accounts across the region, including but not limited to Hong Kong & Singapore

- Resolve any enquiries/complaints effectively via calls/emails/instant messages etc, in a timely and efficient manner, to ensure that a best-in-class customer service experience is delivered

- To collect and record all relevant information accurately

- To report details of all enquiries/complaints within the time frame to the relevant department or person-in-charge when required

- To ensure merchants are kept informed of the progress of their enquiries/complaints

- To prepare reports for tracking and records purpose

- To achieve individual performance expectations and development

- To perform any ad-hoc tasks assigned

Job Requirements:

- Minimum 1 year experience in Customer Service preferred

- Required languages: English, Cantonese, Mandarin - able to speak, read and type as role requires candidate to serve the Singapore and Hong Kong markets

- Experience in fintech or banking industries would be an advantage

Others:

- Basic salary of MYR3000-4000 + Attractive monthly KPI incentives up to MYR1000!

- Rotational shift work (5 working days per week)

- Training will be provided

- Annual leave + Birthday leave + Medical leave provided

- Group Medical Insurance entitlement upon confirmation

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工作職責:

- 為區域商戶提供�面的客戶服務支持，�括香港和新加坡市場

- 通過電話和即時消息及時有效地解決商戶諮詢，確保一流的客戶服務體驗

- 準確記錄所有查詢

- 遵循�司SOP服務商戶需求

- 實現個人績效期望和發展

工作要求:

- 至少1年客戶服務經驗�優�

- 所需語言：廣東話、英語、普通話 - 能說、讀和打字

- 能熟練使用電�軟件，如接線系統、CRM 系統、google sheet

- 能即刻上班�優�

- 有管理經驗�優�

員工福利：

- 底薪 MYR3000-4000 起 (視乎經驗) + 每月KPI獎勵高達 MYR1000!

- 5個工作日制, 輪班

- 提供在職培訓

- 提供年假+生日假+�假

- 確認後可購買團體醫療保險

- 定期團體活動

- 晉升機會、到訪香港或新加坡參與�司聚會之機會-