Customer Service Finance Representative

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will work in bill-to-cash management and handle customer service finance operations including credit management (assessments, credit risk and limits, order hold/release), cash collections/accounts receivables activity. This includes strategies and prioritization, and management of disputes/deductions and trade claims/invoices processing as part of the trade funds management process. You will work closely with the Business Process Owner partner and cross-functionally with sales, finance, internal controls and other CS&L sub-functions.
How you will contribute
You will:

• Resolve complex queries that have been escalated for a portfolio of customers
• Coordinate and chair the governance meeting with senior stakeholders
• Go to customer premises to discuss and recover invalid debt with senior stakeholders in the customer's organizations
• Take ownership for deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductions
• Collaborate with sales and other functions to manage debt collection and quickly resolve disputes . Provide guidance to the shared services team to ensure that collection of overdues are minimized along with invalid debt

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Hands-on experience in Microsoft office applications
• High-level SAP competence
• Experience in a fast-moving consumer goods or consumer packaged goods company
• Experience in a customer-facing role
• Experience in order-to-cash environment
• Credit control experience
• Strong analytical and problem solving skills

More about this role
The key purpose of the role is to manage escalations, approvals and requests in close cooperation with MBS to ensure all requests related to Accounts Receivables and Credit & Collection are tracked, payments are processed and allocated correctly and on time.
What you need to know about this position:

• Main owner of Credit Policy
• Insure Cash collection activities. Contact customer and manage payments.
• Manages / Approves payment / invoice / write-off.
• Monitors existing customer credit line and call out for risks and opportunities
• Access new customer credit risk and amend existing ones
• With the support of MEU Credit HUB approves and amend credit limit request
• Informs sales and other stakeholders on the assigned credit limit
• With the support of MEU Credit HUB Responsible for daily Credit process,manages orders on hold (Release / reject)
• Handles workflow, escalations and contact sales / other stakeholders and customers to support resolution of issues as well as clarifications
• Calculates off invoice bonuses
• Main responsible for CS Finance digitalization projects:
• She's the contact person related to automatization projects development, problem solving.
• Participates in the maintenance of real-time invoice data providing to local TAX Authority.
• Performs SAP tests

Job specific requirements:

• CSnL, Customer Service Experience or Finance backgound
• SAP usage experience
• English and Native Hungarian language knowledge is must

Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Credit & Collections Management (BTC)
Customer Service & Logistics