Customer Service Lead

Chewy is looking for a Vet Services Pharmacy Tech Lead who is a high performing team member, with a track record of positivity with passion around building engaging, focused Team Members to join our amazing Veterinary Service team at a licensed pharmacy in Pittston, PA! The right candidate will have the ability to improve culture and morale while providing customer service efficiency through thoughtful process improvement. A customer-service first mentality is fundamental for this role.

Why you’ll love working here: 

• Competitive benefits and personal and leadership development programs to support your career growth  
• Employee 20% discount program at Chewy for all your pet needs  
• We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work. 
• We'll empower you to build, grow, and unleash your full potential 

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What You'll Do:

• Develop and mentor Pharmacy Technicians to help build a successful team that delivers an outstanding customer experience, acting as a mentor to 15+ Team Members daily
• Analyze team performance to drive improvement in workflow and production allocations, while also handling time management of Pharmacy Technicians
• Audit Pharmacy processes and deliver mentorship and development to ensure quality and performance standards are maintained
• Identify training gaps and partner with managers and site leadership to provide ongoing development plans for Team Members
• Monitor attendance reports on a daily and weekly basis to ensure Team Members are being held to the same attendance standards, and deliver feedback to leadership
• Monitor system reporting and communicate issues as needed

What You'll Need

• 1+ years in a leadership role preferred (Customer Service, Operations, and/or Healthcare leadership preferred)
• Flexible shift availability—We need candidates who can work weekends and any of the shifts we offer
• Proficient in Microsoft Office Suite
• Maintain a Pharmacy Technician License from the Pennsylvania Board of Pharmacy where appropriate
• Proven mentor and coaching skills that can impact both front-line Team Members and leadership
• Ability to build rapport with Team Members along with confidence in alleviating critical issues from Team Members
• Outstanding oral and written communication skills
• The capability to multi-task and prioritize daily work for team
• Excellent attendance record and must maintain at same level throughout the year
• No current corrective actions for behavior/performance
• Reliable transportation is a must