Customer Service Manager

RECRUIT CAREER HUB is an independent recruitment agency that provides, recruitment, staffing solutions, human resources and consultations for organizations, multinational firms and government establishments with the aim to harness professionals in various fields to manage vacant spaces in their corporations. We are determined and goal-oriented to provide the right sets of employable professionals to promote good professional skills and add value to the financial and economic developments to where ever they are giving their services.

We want you to join our team as a Customer Service Manager to oversee the entire financial process of collecting payments from our company’s customers.

If you are looking for somewhere that you can take pride in your work, have the desire to be challenged, and belong to a large organization with a great local presence and the feeling of ‘family, have opportunities to earn more than just your base salary through various incentive and recognition programs and have support in advancing and growing your career, then look no further

In this position, you will be making and responding to clients/customers through calls or emails, confirming customer information, collecting debts via telephone, contacting customers in regard to their outstanding debt payments and setting up billing plans and receiving overdue payments from returning customers. You'll be providing daily coverage of all accounts until payment arrangements have been made. This is a remote position (work from home)

Responsibilities: -

Make payment arrangements

Knowledge of collections regulations including Debt Collection Practice

Tend to any inquiries and resolve any customer complaints/issues

Inform customers of terms and conditions of contracts

Research invoice issues

Update customer profiles

Call and email clients for overdue payments

Review customer accounts

High School Diploma or equivalent

2+ years of Customer Service Representative experience

2+ years of collections/payment experience

Microsoft Dynamics experience preferred, not required

Benefits: -

Medical coverage
Dental insurance
Vision insurance
Paid sick leave
Paid time off
Paid holiday time
Company equipment
Remote work flexibility
Disability benefits
Workers' compensation