Customer Service Manager

The main purpose of this position is to manage, solicit,assist and maintain our established customer base within a geographical area. This includes requests for loads, occasional assigning of loads, and all customer service functions needed to ensure customer satisfaction, high production levels, on-time delivery, and minimal deadhead.

Receive and manage customer load requests via telephone, e-mail, fax machine, and E.D.I, complete dispatch cards for input, and monitor changes in load status

Professionally solicit loads from customers (call lists) within regions to effectively utilize fleet, minimize deadhead, and get drivers home

Manage load bookings for the area with awareness of commitments and capacity.

Manage customer On-time service levels in order to meet customer needs.

Close Team interaction and maintain daily communication with Planner, MLC and Account Executive for the respective geographical area.

Communicate customer trailer needs to Trailer Pool Coordinator & Marketing Load Planner for allocation of equipment.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

By clicking "Submit" you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.