Customer Service Manager

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team via  [email protected]. 

Job Description

About the Role

We're looking for an experienced and enthusiastic Customer Service Manager to lead our dedicated team of customer service professionals across Europe. You'll be a champion for our customers, ensuring they have an exceptional experience at every touchpoint. You'll inspire your team to deliver outstanding service, drive continuous improvement, and build strong relationships with our valued customers.

What You'll Do

• Lead and Mentor: Guide, coach, and motivate your team to provide exceptional service and achieve performance goals. Foster a positive and supportive team environment where everyone can thrive.

• Elevate the Customer Experience: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention. Be a proactive advocate for our customers, ensuring their voices are heard and their needs are met.

• Drive Operational Excellence: Analyze customer service metrics, identify areas for improvement, and implement solutions to streamline processes and enhance efficiency.

• Empower Your Team: Provide your team with the tools, resources, and training they need to excel in their roles. Encourage their professional development and create growth opportunities.

• Collaborate Cross-Functionally: Partner with other departments (e.g., Sales, Marketing, Product) to ensure a seamless customer experience and achieve shared business objectives.

• Resolve Escalations: Handle escalated customer issues with empathy and professionalism, finding solutions that build trust and loyalty.

• Champion a Customer-Centric Culture: Promote a culture of customer focus throughout the organization, ensuring that customer needs are at the forefront of all decisions

Qualifications

What You'll Bring

• Proven Experience: 3+ years of experience leading and managing a customer service team, preferably 

• Customer Obsession: A genuine passion for outstanding service and exceeding customer expectations.

• Leadership Skills: The ability to inspire, motivate, and develop a high-performing team.

• Communication Mastery: Excellent written and verbal communication skills, in English and Dutch with the ability to build rapport with customers and colleagues at all levels.

• Problem-Solving Prowess: Strong analytical and problem-solving skills to identify root causes and implement effective solutions.

• Data-Driven Mindset: Experience using data and metrics to track performance, identify trends, and drive improvements.

Additional Information

Additional information

Who we are! - Our Story:

Each of us, Every day! Eight Values. One Team!

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html 

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)