Customer Service Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewOur Software & Services team is part of the Motorola Solutions business covering the Asia Pacific Region. We are a professional services team that delivers managed services and mission critical software communication solutions to our clients. We deliver client focused world-class, leading edge, end-to-end solutions fit for purpose within each client’s unique environment that include various voice (including radio)communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry.
As a Sub-region leader you will guide and propel sales, strategic account planning, overall relationship management, new and existing accounts. Your role will include developing a comprehensive sales plan, and a full portfolio of solutions products.
Job Description

• The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
• The CSM manages government contracts with responsibility for successful delivery of Service products for Local government/ commercial customers.
• Manages the relations with external partners responsible for delivering Service products to customers.
• Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals
• Overseeing contract P&L performance including meeting Service billing and cost performance goals.
• Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams.
• Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.
• Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base.
• Must be willing to travel throughout the designated region.

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Basic Requirements

Basic Requirements

• Ideally 5+ years experience in managing complex, large scale programs of work and team delivery.
• Experience in the successful delivery of mission critical radio communications projects.
• Experience in managing large, cross cultural multi-skilled teams.
• Previous divisional management experience.
• Financial, commercial and budget management experience.
• Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals
• Highly credible with the customers
• Served long-term customers and also needs to be comfortable in a culture of respect and integrity
• Executive presence and be well-connected – Motorola is building our brand presence in this market and the competitors are strong
• Prior experience with the government sector
• Comfortable with a multinational organizational setting with regular interfacing to our international organization in EU and US

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].