Customer Service Manager - Bilingual Mandarin

A marketing company based in New York City, is currently seeking a full-time Customer Service Manager to join the fast growing team of professionals in high volume call centers both in New York and California. This is an intensive communications position and requires an individual who is articulate, professional and good with people.

JOB RESPONSIBILITIES

• Motivate and lead a team of 10+ representatives by example.
• Create work reports, set priorities, execute ambitious action plans and ensure team goals are met.
• Manage and conduct sales training to maintain a high customer service standard.
• Evaluate and manage employee performance
• Manage and prioritize call volume.
• Other job duties as assigned

QUALIFICATIONS

• Bachelor's degree or equivalent knowledge.
• 3+ years of management experience in a customer service or related service industry role.
• Exceptional multitasking skills.
• Passion for building and developing strong teams.
• Excellent communication (verbal and written) skills in Chinese.
• Possess a high level of proficiency using Microsoft Office Suite.
• Goal oriented with a strong ability to motivate others.
• Results driven – successful record of performance; proven problem-solver.
• Unwavering commitment to quality.