Customer Service Manager (CSM)

Our firm leverages a scalable customer relations model and trains our talented CSM's to prepare, launch, and optimize every product and direct service campaign. We’re a trusted customer acquisition partner for top-flight telecommunications companies nationwide, and we are seeking a talented CSM to join our growing team!

Enhancing the customer experience to build customer loyalty is the primary focus of all our external campaigns. To this end, our resources and expertise are tailored to enhance knowledge about market dynamics and consumer engagement. Companies thrive as a result of our experience and skill, and we are equally dedicated to their customers as our own.

As a CSM you will:

• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
• Assist customers directly in selecting the products and services that best suit their technology and communications goals and help close the sale and to set up the account.
• Process upgrades, downgrades, new sales purchases and facilitates delivery and installation efficiently and effectively.
• Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities.
• Have the opportunity to engage in continuous professional development training sessions and participate in dynamic team-based company culture.

What You Need to Get Started:

• 1-2 years in a customer or sales based role
• Excellent interpersonal skills, tact, and a track record of success with customer-facing roles
• Ability to handle pressure, prioritize, and multi-task during the course of a business day
• Ability to pick up sales and relationship building concepts quickly
• Enthusiasm and aptitude for learning new skills

Candidates with the following experience or skills should apply ASAP:

Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support