Customer Service - Mandarin & Cantonese

Are you a customer-service pro fluent in English, Mandarin and Cantonese. We're seeking a bilingual Office Administrator/Customer Service Representative to join our dynamic team at Melody Benefits. This role involves helping clients resolve issues efficiently, with a customer-first approach, and contributing to a collaborative and supportive work environment. If you’re a problem-solver with great communication skills and enjoy a fast-paced office environment, this could be the perfect opportunity for you. Why Join Us? • Competitive Pay: Earn between $52,000-$56,000 annually • Benefits: 401(k), Health Insurance, Paid Time Off • Stability: Full-time position with regular hours • Work Location: In person, collaborative work environment • Growth Opportunities: Develop your skills in a dynamic, supportive setting Key Responsibilities: • Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. • Identify customer concerns and provide accurate, complete information using our resources. • Handle customer complaints professionally, offering timely solutions and follow-ups. • Keep accurate records of customer interactions and processes. • Follow established communication guidelines and procedures. • Go the extra mile to ensure customer satisfaction and engagement. Skills You’ll Need: • Proven experience in customer support or client service roles. • Strong phone communication skills, active listening, and adaptability to various customer personalities. • Customer-centric attitude with excellent multitasking and time-management abilities. • A positive attitude, willingness to learn, and a desire to grow within the role. Requirements: • High school diploma required; some college education preferred. • Bilingual: Fluent in English and Mandarin (Cantonese is a bonus). • Strong verbal and written communication skills. Apply now and help us make a difference in our customers' experiences! Check out our website: www.melodybenefits.com/card Job Type: Full-time Pay: $35,000.00 - $45,000.00 per year Benefits: • 401(k) • Health insurance • Paid time off Shift: • 8 hour shift Education: • High school or equivalent (Preferred) Language: • Mandarin (Required) • Cantonese (Required) Work Location: In person