Customer Service Monitoring Specialist

Monitoring alarm systems and provide customer service with civility, confidentiality, and professionalism, meanwhile ensuring security and safety of our customers with one call resolution, utilizing the telephone and computer to transmit information and compile reports. This position is classified as full-time, non-exempt.

Requirements

• Demonstrate verbal communication skills and the ability to convey calm control while responding to individual customer needs. • Provide quick and accurate responses when an alarm signal is activated.
• Monitor customer alarm activity using a systematic approach to troubleshoot and resolve customer issues.
• Provide accurate documentation of all actions taken in reaction to alarm signal.
• Handle business dealings involving customer accounts, equipment, issues, and payments while promoting a positive company image and ensuring customer relations.
• Ability to utilize PC Keyboarding efficiently and accurately with proficient data entry skills. Minimum 30wpm.
• Understands procedures in dispatching emergency response.
• Demonstrate organization and workflow coordination skills.
• Demonstrate multi-tasking in a detailed environment and responsiveness to inbound calls requesting alarm cancellation.
• High school graduate or equivalent
• Flexible, adaptable, and self-motivated in fast-paced MAS environment.
• Work is performed in a controlled-access environment. Our Corporate offices are on multiple floors up to and including the 43rd floor.
• Must possess the ability to view and operate computer equipment up to 8 hours daily.
• Stress levels are moderate in regards to work associated with security, safety, and the nature of emergency responders.
• Have or qualify for an alarm monitoring license.

Benefits

Did you know we were named a "Best Places to Work" in Oklahoma five years in a row? Because Alert 360 hires the best people for our growing and talented team, we work hard to provide perks, within a positive and supportive culture, that make team members' lives better. Our comprehensive benefit program includes but is not limited to:

* Health coverage for you and your family through medical, dental and vision plans

* A 401-K plan where the company matches dollar for dollar on a generous % you contribute

* Financial protection through disability, life and accidental death and dismemberment insurance

* Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars

* To help you manage your work and life needs we offer a life assistance program, tuition reimbursement and free home security monitoring, with discounted security and home automation equipment.

When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen!

*-Equal Opportunity Employer-*