Customer Service Operations Specialist - TEMP

Position Overview

This position will be an owner of customer order management.  This includes but is not limited to new account set up, order processing and execution, RMA processing and execution, customer master management, and responding to all customer product ordering inquiries.

This role will also partner with the broader Outset capital sales team and logistics team to ensure purchase orders are processed in a timely manner and shipped accurately to our customers. This includes orders for capital equipment, consumable products, and other ancillary supplies as needed.

Responsibilities/Functions

• Ensure all customer account information is accurate and up to date
• Partner cross-functionally to ensure all critical data ties out for timely and accurate revenue recognition
• Set up new accounts as needed through CRM (Salesforce.com)
• Assist with the COR (Customer Onboarding Request Process)
• Process customer purchase orders for consoles, treatment supplies, and other items as needed
• Process RMAs, returns, and credits on an ad hoc basis
• Work with the Logistics Team to provide shipping information for customers
• Manage customer reorder process on accessories and disposables
• Understand and comply with all SOX requirements

Required Qualifications

• High School Diploma/GED Certification
• 2-4 years of customer service experience
• Strong verbal and written communication skills
• Experience with CRM systems (preferrably Salesforce.com)
• Excellent problem solving skills
• Friendly, energetic and personable attitude
• Ability to be flexible and adapt to changing business needs

Desired Qualifications

• Medical device experience is a plus
• Bachelors degree strongly desired

The hourly Pay Range for this role will be:  $30/hr -  $40/hr. *                                                                                                              

We feel passionately about pay equality.  Discretionary adjustments to the position’s starting compensation may be made in consideration of other relevant factors pertaining to eligible applicants, including, but not limited to, their specific skills, level, geographical location, and comparison to other employees already in the same or similar roles.

*This range represents our good-faith and reasonable estimate regarding what we reasonably expect to pay for this position at the time of posting. 

Outset also offers the following benefits:

• Medical 
• Dental
• Vision
• EAP/Mental Health
• Life Insurance/AD&D
• Short/Long Term Disability
• FSA (Dependent & Healthcare)
• HSA w/ Employer contribution
• Commuter Benefits
• 401K w/ company match
• ESPP
• Fertility benefits
• Wellness initiatives
• Legal Assistance
• Pet insurance
• Financial Advisement & Wellbeing
• Tuition Reimbursement
• Student Loan Payback
• Employee discounts
• Professional Development/Learning
• Collaboration Days (lunch onsite)
• Happy Hours/Karaoke
• PTO/Sick time
• Holidays + Volunteer Day