Customer Service Operator

Your responsibilities:

• You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks and need to play the role of L1 support wherever applicable.
• You will be responding to incoming inquiries via telephone, e-mails, web and other possible channels efficiently with confidence and professionalism and be a customer advocate for timely response to issues and problem resolution and escalation.
• You will report all activities taken toward resolving customer issues to allocate trouble or normal inquire to the related department, e.g. Sales or Troubleshooting, able to multitask and maintain an organized work environment and where required, support customers during run time activities and provide online troubleshooting support and resolutions.
• You will participate in ensuring 24/7 availability with your teams and responsible for follow-up to resolve the issue for customer.
• You will work for Customer Service Operation of PGGI, PGGA, PGHV/TR for Non-Utility, PGHV for Utility, PGTR for Utility, and Service and work in close collaboration with several department.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

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• You hold engineering degree (electrical or mechanical).
• 1 year of experience in technical for GCB/GIS or TR.
• General knowledge and a little special knowledge for GCB/GIS or TR.
• Proficiency in languages: Japanese & English, other of advantage.
• Fluency in Japanese in particular.