Customer Service Professional

Job Summary We are seeking a dedicated and enthusiastic Customer Service Professional to join our team. The ideal candidate will possess exceptional communication skills and a strong commitment to providing outstanding customer support. This role involves engaging with customers, addressing their inquiries, and ensuring their satisfaction while maintaining a professional demeanor. Multilingual candidates are encouraged to apply, as we value diverse communication skills that enhance our customer interactions. Responsibilities • Provide exceptional customer service through various channels including phone and on-site face-to-face interaction. • Handle processing claims for customers with professionalism and courtesy on the phone. • Assist customers with inquiries regarding products and services, ensuring accurate information is provided. • Analyze customer needs for install and scheduling while offering appropriate solutions or escalating issues as necessary. • Collaborate with team members to improve service experience and resolve complex issues. • Uphold company policies and procedures while representing our client, Nuvision Auto Glass. What we're looking for • Experience in a customer-facing role (e.g., restaurant, hospitality, or customer service) is a bonus—but not required! • Strong communication skills in English; bilingual or multilingual abilities are highly desirable. • Excellent phone etiquette with the ability to engage customers effectively. • Ability to analyze situations quickly and provide effective solutions. • Previous sales experience is an advantage but not mandatory. • Outstanding time management and organizational skills to handle multiple accounts with ease. • A positive attitude, strong work ethic, and the ability to work well in a team environment. Join us in delivering exceptional service that makes a difference! This role is in-person at our office in Jacksonville, you will need to have reliable transportation for this role as it is in-person. We look forward to meeting the right candidates with a passion for customer service, marketing and growth within the organization! Job Type: Full-time Pay: $800.00 - $1,000.00 per week Benefits: • On-the-job training Work Location: In person