Customer Service Professional III

JOB DESCRIPTION
Description for Internal Candidates

• Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
• Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
• Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
• Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

RESPONSIBILITIES
This position will require interaction with customers via phone and email along with vetting registrations for Prospector.
Prospector is a software that helps our customer find the material they need to bring their product to the market as soon as possible. For more information you can go in Ingredient Search & Raw Materials Search Engine | Prospector (ulprospector.com)
QUALIFICATIONS

• Bachelor's Degree and generally one year of customer service experience.
• This position will be required to work both North and Latin America with a Customer Service background. This individual must be fluent in both English and Spanish.

#Hybrid
#LI-PH1