Customer Service Rep

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Work Arrangements: Remote Within Geography - San Antonio, TX

Job Summary:

As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following-up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.

Responsibilities: Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc)

• Respond to and resolve order management inquiries from customers and internal partners
• Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
• Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
• Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
• Run order reports and work with teams to fix misses/holds and close open orders/returns
• Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
• Refer to and create new standard work to maximize efficiency
• Participate in continuous improvement activities

Key Competencies:

• Relentless customer focus
• Excellent verbal and written communication skills-including listening
• Change oriented
• Problem solving

Qualifications:

• HS or GED required. Associate degree preferred.
• 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.