Customer Service Rep

About Exela
Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Job Description
Job Summary/Objective

Performs the mail center functions; verifies accuracy of work.

Essential Functions and Responsibilities: • Help customers throughout day with questions by demonstrating excellent customer service• Be familiar with all site building operation• Operate X-ray machine• Quality check all mail throughout day• Accurately sort USPS/interoffice and accountable mail• Accurately deliver mail to customers• Accurately sort mail throughout day• Open, prep and sort PO Box mail• Document checks, USPS, PO Box mail and other logs as required• Receive and verify incoming accountable mail• Process and track all incoming/outgoing accountable mail electronic and manual• Process incoming/outgoing pouch mail daily• Deliver and obtain signatures for all incoming accountable mail• Run end of the day UPS/DHL/USPS reports• Obtain signatures for all outside delivery services for incoming accountable mail• Obtain signatures from couriers for all outgoing mail and maintain manual log for UPS and DHL• Process outgoing mail accordingly• Conduct mail runs throughout day in a timely manner• Count and log all mail volumes throughout day and update site metric• Maintain metering machine as required• Deliver and stock copy paper at designated areas• Clean, organize and stock mail stop areas• Look up and research improperly addressed mail• Log all non-conformances throughout day• Conduct and participate in daily huddles

• Maintain a clean and organized work area.
• Participate in training and cross training of tasks
• Consistently adhere to business procedure guidelines
• Demonstrate follow up and follow through skills
• Follow the Exela Business Practice Guidelines
• Demonstrate initiative and dedication to the job
• Personal Development

• Participate in daily huddles with team• Professional conduct and dress

• Adhere to safety regulations and requirements

Qualifications

Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to to stand, walk, simple grasp, reqach with hand and arms.
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 25 lbs. frequently

Preferred:

• Previous experience with mail room operations desirable
• Repetitive motion is required: may require twisting/bending/climbing