CUSTOMER SERVICE REP

Job Requirements

Why work for us?

With over 9,000-plus team members around the world, Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we're always looking for top talent ready to bring their best.

Alkegen is committed to become the world's most sought-after specialty materials platform dedicated to sustainability and human health. Our products help people live cleaner, breathe easier, and go farther than ever before.

We are a global leader in the areas of Filtration, Battery, Fire Protection and Industrial Thermal Management. Our values, company culture, and diversity of experience enable us to innovate and engineer solutions to tackle some of today's toughest challenges, and in particular for this role support the advancement of engineered materials and system solutions to improve fire safety. Join the team

Alkegen has an exciting opportunity for a Customer Service Representative to join our Customer Service Center of Excellence team! This is a new position added to the company due to growth and acquisitions. The Customer Service team has a great reputation within our business and is excited to add another professional to the group. If you have strong oral and written communication skills and enjoy building rapport and relationships, apply today!

The work hours for this role are Monday-Friday 8 AM to 4:30 PM ET. This position will be hybrid and expected to be based in the office at least 3 days a week.

The Customer Service Representative acts as the liaison between external customers, Sales Engineers, internal warehouses & manufacturing groups. The CSR is responsible for the customer and distributor orders for our US and worldwide locations. The CSR will process new orders, monitor and maintain existing orders, and general customer maintenance administrative duties. The CSR must resolve problem areas expeditiously and is responsible for providing a prompt and professional level of customer service.

Responsibilities:

• Review, process and maintain routine and expedited customer orders. Orders received via email, phone or fax. Coding of orders with product part numbers and verifying pricing details.

• Process stock transfer orders and credit card payments.

• Update customer account files with customer information & order processing instructions when necessary.

• Schedule and coordinate TL and LTL orders with internal shipping facility.

• Provide customer quotes for pricing and availability.

• Maintain a high level of customer service as reflected by a low number of customer complaints.

• Work closely with Production Control, Purchasing, and Shipping to ensure our customers' needs are being met.

• Review customer order acknowledgments as well as process changes to existing customer orders

• Identify and resolve discrepancies with customers and plants by using the Inventory Confirmation Database and Corrective Action Request Database.

• Enter various requests on behalf of customer or Sales Engineer including but not limited to credit requests, debit request, new part number requests, and corrective action requests.

• Report review and maintenance (i.e. backlog report & allocation reports) Assist the Order and Systems Clerks as needed.

• Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements

Qualifications:

• High School Diploma required. Associate's or Bachelor's degree in relevant field preferred

• A minimum of 2-5 years of customer service experience in an office setting is required.

• Manufacturing company experience preferred

• Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules

• Must have excellent organizational and communication skills and strong detail orientation

• Capable of handling multiple priorities and adapting to change with ease

• Willing to take on additional tasks and work effectively on a team

• Proficiency in Microsoft Word and Excel required

• Ability to rotate with other CSR's to provide holiday coverage

If you are interested in being part of a world class Customer Service function here at Alkegen then we would love to hear from you.

At Alkegen, we strive every day to help people - ALL PEOPLE - breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.

Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran's status, or any other protected class.