Customer Service Rep

Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle various customer inquiries will be crucial in ensuring customer satisfaction and loyalty. This position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. Responsibilities • Respond promptly to customer inquiries via phone, email, or in-person, ensuring a positive experience. • Assist customers with product information, order processing, and issue resolution. • Handle cash transactions accurately and efficiently while maintaining a balanced cash drawer. • Utilize computer systems for data entry and record-keeping while ensuring accuracy in all transactions. • Analyze customer feedback and provide insights to improve service delivery. • Collaborate with team members to enhance overall customer service strategies. • Maintain an organized office environment and ensure that all customer interactions are documented appropriately. Requirements • Excellent communication skills in English; bilingual or multilingual abilities are a plus. • Proficiency in computer applications and data entry skills. • Previous experience in sales or customer service is preferred. • Strong analytical skills to assess customer needs and provide appropriate solutions. • Experience with cash handling procedures is beneficial. • Ability to work independently as well as part of a team in a dynamic environment. • A positive attitude and a commitment to delivering outstanding customer service. If you are passionate about helping others and thrive in a collaborative setting, we encourage you to apply for this exciting opportunity as a Customer Service Representative. Job Types: Full-time, Part-time Pay: $19.00 - $25.00 per hour Benefits: • 401(k) • Flexible schedule Education: • High school or equivalent (Required) Work Location: In person