Customer Service Rep I - PHC

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction. Job Responsibilities: • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system • Documents calls and intakes in computerized record keeping system (Productivity) • Verifies and updates demographic information such as address and telephone number in computerized recordsRequirements: • Read and analyze documents such as patient orders • Comprehend pharmacy prescription terminology • Effectively communicate with co-workers and patients alike • Help with the training of employees • Calculate figures and amounts in reference to frequency and doses dispensed • Apply common sense understanding to carry out oral and written instructions Educationand Experience: • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience • Must meet any licensing requirements necessary for specific location • Computer entry experience required Physical Demands: The employee must occasionally lift and/or move up to 10 pounds.