Customer Service Rep IV

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Manage the Q2C process (quote to cash) which includes and not limited to the following:
  • Prepare and submit quotations to customers and ensure our company's DoA
  • Process customer orders and ensure products are supplied correctly and on time
  • Liaise with Finance and Sales departments for cash collection activities
• Investigate, validate and work to resolve customer discrepancy claims and material return requests.
• Work with cross functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates
• Resolution of price discrepancies identified at the time of order
• Answer inquiries received via phone and email, often by working with other departments such as Logistics, Product Management, Engineering, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer
• Work with our SalesForce.com CRM to respond to customer inquiries
• Monitor the progress to achieve your individual KPI's and provide a root cause analyses when targets are not met
• Identify opportunities to update or improve customer service procedure.

YOU HAVE

• Bachelor's Degree
• Proficiency with Microsoft Office Suite required
• Minimum 3 years' in order entry, order management and generation of price quotes, preferably in in a fast-paced high-volume customer service environment
• Proficiency with Microsoft Excel
• Experience with ERP software (preferred)
• Fluent in English. Mandarin is preferred

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
  • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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