Customer Service Representative

Come Be Part of a Mission that Matters!

Come Be Part of a Mission that Matters!

Our mission at Neogen Corporation is to be the leading company in the development and marketing of solutions for food and animal safety. With a comprehensive portfolio across food safety, animal safety, life sciences, and genomics, providing a product or service is only part of our journey - We believe we're all in this together and our partnerships make us and our industries stronger. Our tools are used on farms, in processing facilities, laboratories, universities and beyond, allowing our customers to produce more efficiently and effectively than they could before. Neogen has a global presence with regional offices in 12 countries. Come be a part of our team!

Excited to grow your career?
Neogen is looking for a Customer Service Representative to our Genomics Customer Service team!

More than anything, we are proud of the growth of Neogen's employees - both in the overall number needed to satisfy the demand for our products and services, and of individuals whose personal growth has seen them advance into positions of increasing responsibility and influence at Neogen.

Neogen has thrived because its employees have thrived here.

Come grow with us!

For more insights into the genomics of Neogen go to the link below: https://www.youtube.com/watch?v=KmaYRR80qJ8&t=12s

JOB DESCRIPTION

The Customer Service Representative is expected to have excellent phone and interpersonal skills, must be able to investigate customer complaints and questions and answer those in a personal, professional manner, specifically addressing their unique questions and concerns.

The Customer Service Representative is expected to have exceptional written communication for addressing customer questions and complaints, and tailoring those responses directly to address the customers' needs. The Customer Service Representative is expected to be both a company steward and an advocate for the customer.

Essential Duties and Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Act as the first point of contact to handle internal and external customer inquiries via phone or email
• Keep records of customer interactions, comments, and complaints through CRM system.
• Enter orders into corresponding systems (LIMS, CRM, Solomon)
• Generate reports to assist in workflow and internal/external customer interactions
• Assist customers with invoice questions and follow up for necessary late payments
• Maintain work procedures and processes that support departmental standards
• Be knowledgeable about NEOGEN's people, products, and services
• Play a critical role in driving many processes that impact departments across NEOGEN by advocating for customer initiatives
• Other tasks as assigned

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED
• Previous Customer Service experience.
• Agricultural and/or Veterinary experience preferred

WHY APPLY?

• Full benefit package including health, dental, vision, 401(k), short and long-term disability, paid time off and more!

WHO IS NEOGEN:

Neogen is home to the largest genomic operation in the world! Our worldwide genomics operations deliver innovative, affordable DNA testing for the discovery and commercial application of genomic advances that enhance the safety and abundance of life. Our genomics tools are used by farmers and ranchers, and veterinary practitioners, to provide the best animal care possible, as well as enhance breeding programs.

Neogen's culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust - the principles that guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It's our belief in these characteristics that provides a consistent, happy and healthy work environment for our employees.