Customer Service Representative

Eaton is currently seeking a Customer Service Representative to join our team. This position is based out of our Horseheads, NY location. Must reside within a 50mile radius of the work location(s) listed on this posting. No relocation is being offered for this role.

Position Overview:

The Customer Service Representative will provide a single point of contact for commercial support for our NAS Sales Engineers and direct serviced customers. This position provides order management for internal and external customers of the VI product line. The candidate should demonstrate a considerable level of commercial knowledge and have the ability to manage multiple tasks.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention, and discovery become a reality daily. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

Essential Functions:

• Fulfill order entry, order management-related activities for all product line customers, and extensive support to Key Accounts as identified.
• Drive customer affinity by delivering exceptional Customer Service by supporting all inquiries related to the VI product line, including (order entry and shipments, production schedule updates, warranty claims processing, and forecasting).
• Identify and implement process improvements.
• Lead regular conference calls with field sales, plants and customers.
• Change notice management
• Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division-wide performance expectations
• Ability to handle high-pressure, fast-paced environment requiring diligence to detail
• Proven analytical and critical thinking skills
• Ability to constructively manage conflicts and discrepancies toward a positive resolution
• Prioritizing customer demand to assist with improved product flow
• Work with the finance team to resolve customer credit requests.
• Train peers and customers as appropriate
• Fulfill all Eaton Business System requirements.

When we embrace the different ideas, perspectives, and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

• An Associate degree from an accredited institution required
• Minimum of (1) one year of customer interaction experience
• Knowledge and proficiency in Microsoft Office (word, excel, email, internet)
• Legally authorized to work in the United States without company sponsorship.
• Must reside within a 50mile radius of the work location(s) listed on this posting.
• No relocation is being offered for this role.

Preferred Qualifications:

• Knowledge of CRM software and SAP, Oracle
• Strong written and verbal communication skills
• Knowledge of Vista and Mentor software, PowerBI
• Familiar with our assembly products and plants.

Why work at Eaton?

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance.

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Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America - US/Puerto Rico
Organization: EPG CPD PCD Power Components Division

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time