Customer Service Representative

Job Description

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Vantage Truck Parking. This position is based in a corporate setting. Through a thorough understanding of Vantage Truck Parking practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through of customers which range from the general public to high-level managers of organizations.

• Answers customer calls
• Resolves customer issues
• Rents spaces.
• Maintains customer profiles.
• Yard set up and maintenance within the operating system
• Maintains and administers gate codes and databases
• Applies customer payments. Collects receivables
• Assists with accounts payable
• Assists Office Manager as required
• Operations support
• Other duties as assigned.

Requirements

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

For nearly four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family--it's like coming home.