Customer Service Representative

Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania,  Virginia, Iowa, Ontario and Alberta, Canada, including one of the industry's first Leadership in Energy and Environmental Design platinum LEED certified facilities in Massillon, Ohio. The Company is known for producing the highest quality snacks in assorted flavors and sizes, including kettle cooked potato chips, traditional potato chips, tortilla chips, cheese curls and other extruded snacks, and corn chips, as well as cookies, crackers, and wafers.

Customer Service Representative

Massillon, OH (Hybrid)

Your seat at the table

The Customer Service Representative (CSR) works directly with our customers on a daily basis. In this role, the CSR will be responsible for managing customer orders and resolving any service concerns. The CSR must maintain a high level of professionalism and represent Shearers in the best possible light.

Essential Duties and Responsibilities

• Speak directly with customers to ensure prompt and accurate answers to their questions
• Manage orders received email or electronic transfer until the point of shipment including customer revisions and general data within customers own portals
• Work with cross functional teams to resolve challenges
• Ensure orders are shipped on time and in full
• Track orders after shipment for discrepancies and notify the customer
• Investigate complaints and collaborate with appropriate departments to resolve
• Proactively reviews aging inventory and determines disposition
• Provides support to sales and management through information reporting
• Provides deduction resolution support with Sales and Account Receivables
• Support new product launches by working with cross functional teams to help eliminate obstacles
• Support end of life and part transitions by working with customers to minimize obsolescence and managing service levels.
• Other duties as assigned and as needed

What you bring to the table

• Bachelor’s degree in a business related filed or equivalent experience
• Ability to manage both internal and external customers
• Able to adapt and manage through change
• Strong leadership and communication skills
• Ability to juggle multiple projects and shifting priorities in an organized manner to meet deadlines
• Must be able to work well with others in the spirit of cooperation
• Must have excellent verbal and written communication skills when working with customers and internal team members
• Strong analytical and Microsoft Office Suite skills
• Must be organized, dependable, and self-motivated with ability to set priorities
• Proven track record with demonstrated ability to work effectively with minimum supervision
• Ability to quickly learn organization structure and the team objectives
• Terrific work ethic accompanied by a high level of integrity and positive attitude
• Show grace under pressure
• Strong attention to detail and accuracy
• Good time management skills with a problem-solving attitude

We Offer a Feast of Benefits

Medical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.

You will be considered for employment in our inclusive workplace

Because at Shearer’s, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.

This is your invitation to apply now!

Note: Shearer’s does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Shearer’s is not responsible for any fees related to unsolicited resumes.

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