Customer Service Representative

Job Description
Responsibilities:
• Communication by phone, fax, or email of product cuts, order delays and carrier information.
• Problem solving - wrong purchase order and shipment facilitation (short lead time orders, addition / deletion orders)
• Process orders in MATRICS
• Scheduling of Inbound and Outbound appointments, including customer back hauls • Coordinate and track custom modules
• Vehicle Sizing and monitoring trucks to make sure proper weight and CAW metrics are achieved
• Responsible for truck board accuracy in MATRICS
• Working with CSC's and NFP's to confirm product availability and/or adjust orders
• Tracking OSCOT delay disservices
• Monitoring and reconciling shipments (over/short) and returns
• Create bar codes production PRNs and bay signs
• Assist Materials Manager with reporting
• Other duties as assigned by supervisor
• Communicate and reinforce department's vision, mission , goals, and carry out action plan for accomplishment
• Support the Champaign team at all times
• Maintain a sense of urgency toward the business
• Exhibit initiative to address issues before someone prompts with questions
• Constantly strive to improve processes on an on-going basis
• Exhibit a positive outlook and can-do attitude in accomplishing goals
Location(s)
Champaign Plant
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [email protected] .