Customer Service Representative

Client: US Specialized Clinic, providing exceptional, non-surgical, non-opioid, pain-relieving therapy to patients suffering from chronic osteoarthritis

• Position: Customer Service Representative 
• Location: Remote
• Type of Work: Full-time, Permanent

The Role and Responsibilities

We seek a high-energy, detail-oriented, technologically savvy professional to join our team in our fast-paced, growing Contact Center. As a Contact Center Agent, you will be making outbound and taking inbound calls.

           Duties:

• Taking scripted inbound calls and scheduling appointments
• Calling web leads
• Confirming appointments
• Rescheduling appointments
• Calling cancellations and no-shows to get them back on the schedule
  
  Skills:
• Excellent written, verbal, and listening skills (close to American accent)
• Typing speed of 40+ WPM (with proper spelling, grammar; and punctuation)
• Familiarity with CRM systems and practices
• Technically savvy
• Self-motivated and detail-oriented
• Confident and capable of working independently
• Coachable with a competitive spirit
• Customer focus and adaptability to different personality types
• Able to set and reach personal goals
• Bilingual in English and Spanish
  
  

Qualifications:

• BPO or Contact center, telemarketing, collections, and/or sales experience required.
• BPO or Contact center supervisory experience, a plus
• Must be fluent in speaking both in English
• Pleasant demeanor
• Team player
• Previous healthcare account experience in the BPO industry is an advantage

Tools Needed: You MUST have your own laptop/desktop, stable internet connection, noise cancellation headset, keyboard, mouse, and a backup internet connection.

Pay Rate: Industry standard applicable to state depending on work of experience and level of expertise.

Start date: Can start ASAP