Customer Service Representative

Summary: As a Customer Service Representative, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Representative are responsible for managing a high level of productivity in a fast-paced environment with strong multitasking capabilities.

Responsibilities:

• Consistently provide genuine, friendly, personable and professional service.
• Handle multiple responsibilities and balance customer priorities.
• Efficiently schedule customer's deliveries to meet their needs.
• Go above and beyond for every customer concerns and requests.
• Support sales and operations team members so that each customer has a great experience in our store.
• Ability to multi-task within a fast-paced environment.
• Effective communication and organizational skills in person and on the phone.
• Handle excellent listening skills and the ability to work independently and with your team members.
• Perform any additional functions that may be assigned by management.
• Be able to resolve any escalated customer issues.

Requirements:

• Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
• Excellent phone and customer relationship skills
• Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
• Working knowledge of computers and contact management/customer service tracking software
• Passionate about creating excellent customer experiences and building both internal and external relationships; good team player
• A self-starter and results-oriented with the ability to see multiple tasks through to completion
• Demonstrates a high degree of integrity and professionalism
• Excellent written and verbal communication skills
• Organized and detail-oriented

Associated Tasks

• Handling customer requests as the need arises
• Scheduling customer requests
• Manage incoming emails
• Proactive outbound calling as needed
• Assisting technicians with any challenges that occur during the course of the day

Required Education and Experience

• High School

Physical Demands:

• No heavy lifting required

Position Type and Expected Hours of Work:

• Full time
• Monday through Friday
• 8:00am - 4:00pm or 9:00AM – 5:00PM
• 40 hours weekly

Travel:

• No travel is expected for this position

Benefits

• 100% paid health care for individuals, along with family plans
• 100% paid dental Insurance for individuals, along with family plans
• Vision Insurance
• Pet Insurance
• 401k and company match
• Vacation Packages
• Sick Time
• 100% paid short-term and long-term disability plans
• Company-paid Life insurance

We believe in being local, providing exceptional quality, service and having a reputation as being the best.

Job Type: Full-time, Part-time

Pay: $25.80 - $30.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Work Location: Remote