Customer Service Representative

Job Description

At Raymour Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations:

• Consistently provide genuine, friendly, personable and professional service.
• Handle multiple responsibilities and balance customer priorities.
• Efficiently schedule customer's deliveries to meet their needs.
• Go above and beyond advocating for every customer concern and request.
• Support sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
• Proactively resolve escalated customer issues.
• Ability to multi-task within a fast-paced service environment.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• High School Diploma or equivalent.
• Proficient computer skills and able to learn proprietary P.O.S. program.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays and events.

Raymour Flanigan offers competitive compensation and a comprehensive benefits package:

Full Time Associates

• Excellent Health, Dental Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short Long Term Disability
• Group Life Insurance
• Specified Disease Insurance

Part Time Associates

• Excellent Health, Dental Vision Coverage
• 401(k) with a Company Match
• Health Savings Account
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short Term Disability

Raymour Flanigan proudly supports a drug and smoke free work environment.

Raymour Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.