Customer Service Representative

Customer Service Representative

Location Sugar Land, TX

We are seeking a Customer Service Representative to join our Team in Sugar Land, TX. In this role, Customer Service Representative will be responsible for providing and maintaining updated information for its customers.

Responsibilities

• Perform administrative functions supporting customer service functions and sales order entries.
• Coordinate orders and shipments between Manufacturing and customers.
• Manages orders received from customers (entering, shipping, invoicing)
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
• Manage requests from customers (expedites, cancellations, etc) using service now- ESM platform
• Provide monthly status of open orders and follow up with customers and Production.
• Maintain record of asset delivery progress and invoicing.
• Create and transfer birth records for assets sold to customers
• Maintains monthly KPIs that track center objectives such as on time shipment, inventory levels.
• Interact with Production, Buyer and Planner for follow-up of customer orders.
• Resolve licensing issues received from customers and record in support database.
• Maintain and improve the integrity of the data in the SAP database. (including due dates, lead time, pricing)
• Maintains the catalog of parts available to purchase
• Manages customs requirements for the different countries that we ship to
• Active participate in Segment and Center meetings as required Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

Experience and Exposure

• Bachelor's degree in BA or related field preferred
• 3-5 years of professional experience in Oil and Gas company
• Strong communication skills required
• Ability to multitask
• Intermediate knowledge of MS-Office (Advanced knowledge in Excel is preferred)
• SAP knowledge will be a plus
• Industry experience with emphasis on production, planning, logistics, and customer service.
• Dangerous Goods logistics and transportation certifications (CFR 49, IATA and IMDG) is a plus
• Candidates must be able to legally work and reside in the US, without sponsorship

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, pregnancy (including pregnancy, childbirth and related medical conditions), marital status, or other characteristics protected by law. We are an "Equal Opportunity Employer". We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact [email protected] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. We are committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) for more information. SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.