Customer Service Representative

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

We are seeking a high-energy, results-oriented Customer Service Representative to join our Commercial team in Istanbul office and execute the following responsibilities:

• Manage accounts in terms of order processing, order follow up, on-time deliveries, complete order fulfillment.
• Use a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluate and resolve customer complaints professionally and tactfully.
• Initiate and implement initiatives which improve customer service and responsiveness.
• Champion customer needs and follow up on customer inquiries.
• Proactively communicate supply chain issues and provide alternatives.
• Any other related duties as assigned

Qualifications

The ideal candidate should have the following qualifications:

• Bachelor’s degree in related field.
• 2+ years Customer Service or related experience is a plus.
• Good level of English both written & oral
• Strong written, verbal and telephone skills.
• Strong data entry and organizational skills.
• Detailed oriented and good follow-up skills.
• Able to effectively manage many priorities and issue

Additional Information

The position will be employed on a 1 year contract basis.