Customer Service Representative

Tenneco is one of the world's leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

Tenneco is one of the world's largest pure-play powertrain companies serving OE markets worldwide with engineered solutions addressing fuel economy, power output, and criteria pollution requirements for gasoline, diesel and electrified powertrains.

We are looking for a Customer Service Associate. The Customer Service Associate will provide professional, timely, and accurate responses to customers' queries via email or phone, ensuring that customers are treated respectfully and with due diligence related to demand, shipments and deliveries. In addition, the Customer Service Associate will be pro-active regarding Customer's EDI, voicemails, emails, database updates and any correspondences incoming during non-business hours.

Our recruiting team is ready to act immediately. You'll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through the process quickly, and you can be sure of transparency and prompt communication.

RESPONSIBILITIES:

• Receive EDI Schedules into SAP for all different Customers, daily and planning customer demand.
• Review on daily basis requirements received.
• Create Sales Orders in SAP to be able to receive EDI demand.
• Create Customer Shipping IDs into the system.
• Communicate with Production planning team and production teams to secure deliveries are executed as per customer's expectations.
• Perform a weekly analysis on Customer Demand detecting increases or drops on requirements.
• Close communication with customers to inform any issues on production delays or any other problem detected.
• Negotiate, if necessary, with Customers shipping dates or quantities in case of delays.
• Release to production daily requirements with one week of forecast for each part number.
• Follow up with production the accomplishment on daily shipments to different customers.
• Supervise the ASNs EDI transmissions without delays or errors.
• Manage the Ford system via Covisint page with DDL or eDDL system, reviewing daily reports and answer shortage inventories on same system.
• Manage GM CCA (SPO) system thru Covisint webpage, taking actions according weekly reports.
• Follow up the receipt on time of the empty containers to have enough inventories at plant to be used on production packaging lines, avoiding shutdown lines.
• Any other duty as assigned.

EDUCATION: Bachelor's degree in Business, Logistics or related field desirable.

SKILLS & EXPERIENCE:

• Minimum of two years' experience in such areas as customer service, logistics, production or production planning
• Knowledge of Kanban desired
• Knowledge of SAP desired
• Automotive experience is a plus

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.